1. Patient Rights

As a patient of VirtualDocs365, you have the right to:

1.1 Access and Care

• • Receive timely, medically appropriate care regardless of race, ethnicity, gender, sexual orientation, religion, age, or disability.
• • Access your health information, including medical records, lab results, and visit summaries, in accordance with HIPAA regulations.

1.2 Information and Communication

• • Receive clear explanations about your health condition, treatment options, and expected outcomes.
• • Ask questions and receive understandable answers regarding your care, medications, and procedures.
• • Obtain information about your PHI and how it is used or disclosed.

1.3 Privacy and Confidentiality

• • Have your personal and medical information kept confidential in compliance with HIPAA.
• • Receive care in a secure, private environment during telemedicine sessions.

1.4 Participation in Care

• • Be involved in decisions regarding your healthcare, including the right to accept or refuse treatment.
• • Receive appropriate information to make informed choices about your care.

1.5 Respect and Dignity

• • Be treated with courtesy, respect, and without discrimination.
• • Have cultural, religious, and personal values respected during your care.

1.6 Safety and Quality

• • Expect safe, evidence-based care delivered by qualified providers.
• • Report concerns or complaints about care without fear of retaliation.

1.7 Access to Resources

• • Obtain information about VirtualDocs365 services, policies, billing practices, and patient support resources.
• • Receive information on how to file a complaint or appeal, including HIPAA privacy complaints.

2. Patient Responsibilities

As a patient, you are expected to:

2.1 Provide Accurate Information

• • Share complete and accurate health information, including medical history, medications, allergies, and other relevant information.
• • Notify VirtualDocs365 of any changes to your personal information or health status.

2.2 Follow Treatment Plans

• • Follow the care plan and instructions provided by your healthcare providers.
• • Inform providers if you are unable or unwilling to follow prescribed treatment.

2.3 Respect for Providers and Staff

• • Treat VirtualDocs365 providers, staff, and other patients with courtesy and respect.
• • Refrain from abusive, threatening, or disruptive behavior.

2.4 Compliance with Policies

• • Comply with VirtualDocs365 policies, including telemedicine participation, security requirements, and technology use guidelines.
• • Protect your login credentials, passwords, and account information, and notify VirtualDocs365 of any unauthorized access.

2.5 Financial Responsibility

• • Pay applicable fees, copays, or charges for services rendered in a timely manner.
• • Provide accurate insurance information and inform VirtualDocs365 of coverage changes.

2.6 Participation in Your Care

• • Ask questions, voice concerns, and actively participate in decisions regarding your care.
• • Provide feedback to help improve the quality and safety of VirtualDocs365 services.

3. Telehealth-Specific Considerations

• • Ensure a private environment for telemedicine sessions.
• • Use secure devices and networks when accessing VirtualDocs365 platforms.
• • Understand that telemedicine has limitations and may not replace in-person evaluations when clinically necessary.

4. Filing Complaints or Concerns

Contact VirtualDocs365 Patient Support:

You may also file complaints with the U.S. Department of Health and Human Services Office for Civil Rights regarding HIPAA privacy concerns: www.hhs.gov/ocr/privacy/hipaa/complaints

5. Acknowledgment

By using VirtualDocs365 services, you acknowledge that you have read and understand this Patient Bill of Rights & Responsibilities. You agree to participate actively in your care and to uphold your responsibilities as a patient.

6. Changes to This Document

• • VirtualDocs365 reserves the right to modify this Patient Bill of Rights & Responsibilities at any time.
• • Changes will be effective immediately upon posting to our website.
• • Continued use of our services constitutes acceptance of updated terms.